Refund Policy

Digital planning product

Tripletto provides digital itinerary planning and AI-assisted travel outputs. Once a trip has been generated, exported, downloaded, shared, or meaningfully used, refunds may be limited because the digital service has already been delivered.

When we review refunds

• A duplicate or accidental charge that you report promptly.
• A billing error caused by Tripletto or our payment processor.
• A paid feature was unavailable because of a Tripletto-side issue and you did not receive meaningful use of it.
• A refund is required by applicable law.

What usually is not refundable

• Third-party travel purchases, including flights, hotels, trains, restaurants, tours, transfers, or insurance.
• Price changes, availability changes, denied entry, schedule changes, cancellations, or disputes with travel providers.
• Used credits, completed itinerary generations, or subscription periods after meaningful use, unless required by law.
• Change of mind after receiving the digital planning output.

Subscriptions and cancellations

If subscriptions are enabled, you are responsible for canceling before renewal if you do not want the next billing period. Canceling stops future renewals but does not automatically refund past charges unless this policy or the law requires it.

How to request help

Email triplettotravel@gmail.com with the account email, charge date, amount, and a short explanation. We will review the request in good faith and may ask for more information to verify it.